I hope it works for you. The way I figured out what was going on is what
comes up when bringing up the amazon site. If you go to www.amazon.com,
which site comes up? Is it the full site or is it the site designed for
screen readers? If it's the one for screen readers, then research it
won't work. If it's the full site, it should work. When I first had this
problem, I mentioned that on one machine it worked fine, while on the
other it didn't. Figures since on the desktop, I haven't logged into my
amazon account.
Shane
On 8/17/2015 8:03 AM, Alan Robbins wrote:
Shane,
Thanks, will try it out later. This must be something new on
FS side or Amazon side as I have always stayed logged into
my Amazon account and the research it function has always
worked until just of late.
Best,
Al
-----Original Message-----
From: JAWS-Users-List
[mailto:[email protected]] On Behalf Of
Shane Hecker
Sent: Monday, August 17, 2015 8:37 AM
To: [email protected]
Subject: [JAWS-Users] amazon research it problem and fix
Okay, for those having issues with amazon research it, I
found out what the problem is and how to fix it.
problem: Go to www.amazon.com/access. Sign in with an amazon
account.
Then close your browser. When you use the amazon research it
function at this point, you will not get results.
cause: I suspect the reason for this is 2 fold. Amazon
likely places a cookie on your computer when you sign in
that tells the browser to go to the amazon.com/access site,
rather than the full site. As a result, this screws with the
research it utility.
fix: Open your browser, go to www.amazon.com. then hit the
sign out link. Close your browser. Now, try the research it
function. It will work as expected.
Hope this helps as I know some folks here are having issues
with this.
Have a good day.
Shane
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