I reported the amazon issue to FS a while back. There is a work around
for it. But first, let me explain what causes this, at least what caused
the problems for me and how to fix it.
When you use the screen reader optimized version of amazon.com, I
believe it puts a cookie on your computer. The cookie tells the browser
to default to that site. This in turn screws with the research-it
feature because it is expecting the main site, not the screen reader
optimized version. Hence, you get "press escape to close results viewer"
with no results.
The fix is to delete cookies. Then, try doing the research-it function
and it should work. If you are signed into an account, I'd suggest
signing out first, close the browser, then delete the cookies.
As a side note, under advanced in internet options, I have it set to not
save encrypted pages to disk and to empty temporary internet files when
the browser is closed. Hope this information is helpful.
Shane
ps: I just tried the research-it function with amazon and it works.
On 9/17/2015 6:33 PM, Greg Washington wrote:
The Amazon product search item in research it is not working on my Windows 7
computer using latest Jaws 16 with IE as my default browser. When I search
for items that as recently as yesterday returned the usual 5 items now Jaws
reports there is nothing to display. I get the message "press escape to
close the results viewer. Other choices such as weather and Wikipedia are
working fine. I have reported this to FS support via email and am awaiting
a response. Has anyone else experienced this problem today?
Best,
Greg Washington
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