Greg, Working again today, so it was indeed a temporary change in the Amazon.com API.
Dave Carlson Oregonian, woodworker, Engineer, Musician, and Pioneer ----- Original Message ----- From: "Greg Washington" <gregw...@comcast.net> To: <jaws-users-list@jaws-users.com> Sent: Friday, September 18, 2015 06:20 AM Subject: Re: [JAWS-Users] Amazon.com not working in research it Shane, Thanks for your suggestion but unfortunately it didn't work for me. Here is FS's response to my report re Amazon.com and research it. Dear Greg Thank you for contacting Freedom Scientific technical Support. This is a known issue that our development team is aware of and working on. It's possible Amazon is doing some work on the page that's impacting this issue. Therefore, I recommend trying it later and it may work. Be sure to include all previous correspondence pertaining to this matter when replying to this message so that we might better assist you. Regards, Mr. Tracey Jackson technical Support Specialist Freedom Scientific, Inc (727)803-8600 supp...@freedomscientific.com http://www.freedomscientific.com/Support/TechnicalSupport www.FreedomScientific.com/support.asp -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Shane Hecker Sent: Thursday, September 17, 2015 9:31 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Amazon.com not working in research it I reported the amazon issue to FS a while back. There is a work around for it. But first, let me explain what causes this, at least what caused the problems for me and how to fix it. When you use the screen reader optimized version of amazon.com, I believe it puts a cookie on your computer. The cookie tells the browser to default to that site. This in turn screws with the research-it feature because it is expecting the main site, not the screen reader optimized version. Hence, you get "press escape to close results viewer" with no results. The fix is to delete cookies. Then, try doing the research-it function and it should work. If you are signed into an account, I'd suggest signing out first, close the browser, then delete the cookies. As a side note, under advanced in internet options, I have it set to not save encrypted pages to disk and to empty temporary internet files when the browser is closed. Hope this information is helpful. Shane ps: I just tried the research-it function with amazon and it works. On 9/17/2015 6:33 PM, Greg Washington wrote: > The Amazon product search item in research it is not working on my > Windows 7 computer using latest Jaws 16 with IE as my default browser. > When I search for items that as recently as yesterday returned the > usual 5 items now Jaws reports there is nothing to display. I get the > message "press escape to close the results viewer. Other choices such > as weather and Wikipedia are working fine. I have reported this to FS > support via email and am awaiting a response. Has anyone else experienced this problem today? > Best, > Greg Washington > > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > . > For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
