I am afraid that this one is going to take the help of a computer technician who can use a software to break the password and reset it for you. There are some software out there that are free, but I have never found one that would actually do the job. n
Mike Sent from my iPhone On Nov 16, 2015, at 6:34 AM, Neil Towery <neiltow...@sc.rr.com> wrote: Hello Gang: I had never used a password on the computer. However, I have two or three MS accounts. I tried all three, even a fourth password from my wife's MS account. None of these worked. She looked at the computer, and saw the hint for the password. She tried typing in the password. No luck. She saw a re-set option that included inserting a thumb drive. Tried all we know there. Saw some information saying we needed to have created a "recovery password disk." Apparently, even before all this started. I had been using Windows 10 for almost precisely one week. I had tried the instructions to verify the MS account, but could never get to the point to have a code sent to me. Help! Jim, David, Rick, or anyone else. Is there a Microsoft phone number for password issues? Is this something the Accessibility Desk could solve? I liked Windows 10 a lot, until this. Thanks a bunch. Neil For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
