Kevin, They will come out here, but even if they fix via phone, they are not going to log into the router and mess around if it is not their equipment. This is what is causing my concern about purchasing one.
Al -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Kevin Sent: Wednesday, December 23, 2015 7:23 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] leasing a router versus purchasing one well even when you are renting the router from the company they won't come to your home to check what's wrong. I've had countless of problems called the company and they never came out to check what is wrong, they always fixed it over the phone. or it seemed it was fixed. -----Original Message----- From: Alan Robbins Sent: Wednesday, December 23, 2015 4:00 PM To: Jaws-Users-List Subject: [JAWS-Users] leasing a router versus purchasing one Years ago I owned a Linksys router for our home network. Then, we decided to bundle our phone service with internet & TV. The cable company then installed their router and all things functioned through the router. At that time the router was simply part of the equipment and there was no additional cost for having it. Quite some time back, they started charging a monthly leasing fee. At first it was only $3. Over time it went to $5, then $8 and now it is going to $10 per month. My question is I know there are very good routers out there. What I'm interested in hearing from folks that own one is when you are having any type connectivity issues, does your cable provider simply blame your purchased router and state the problem is with that or do they actually come to the house and inspect the cables etc. Over the years I have had trouble with their router and the cable lines/connections. I know if one chooses to purchase their own router, the cable company will not touch it. So, what I'm fearful of is if I have trouble, they are automatically going to say it is the purchased router and there is nothing they can do to correct the issue. Al For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/