The questions I would ask the customer are:

1.  What do you need to change about the workflow?  Is this really a whole new 
workflow, or the same workflow with just some different business parameters?
2.  How often do you really expect you will need to create a whole new 
workflow?  If it is not very often, can you give the developers the design and 
let them generate it for you?

In a lot of cases, people are really talking about changes to process variables 
instead of changing the whole workflow.

Kevin

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