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This is going a bit out of the real of the jenkins jabber plugin issue tracker. To summarize how the situation appears to me: Either the server or the clients disconnects the XMPP connection. I know Smack and it would tell you why it did so, and this would appear in the Jenkin's log (of the jabber-plugin). I believe Openfire would also log an message if it terminates the connection for some reason. But openfire being a server, logs also many other things, so it's like looking for the needle in the haystack.