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I am somewhat happy to say that we've figured this out.
See here: https://pidgin.im/pipermail/tracker/2010-March/060960.html
Our older openfire server will disconnect after 6 minutes. This doesn't affect pidgin users because of the above patch. Jenkins, however, does not send keepalive packets and is disconnected after 6 minutes of inactivity.
As a workaround, I made a job that has Jenkins IM itself every 5 minutes.
Is it possible to add a keepalive, similar to Pidgin, to Jabber?