Do you have the LDAP plugin installed and configured? There needs to be a
mechanism that the username can be converted to a an email address, this is
called a MailAddressResolver (
javadoc.jenkins.io/plugin/mailer/hudson/tasks/MailAddressResolver.html).
Several SCM plugins implement a MailAddressResolver, in this case it sounds
like you would need the LDAP plugin installed and configured, is that the
case?

On Thu, Jun 4, 2020 at 8:25 AM Mario Jauvin <[email protected]> wrote:

> Is there some diagnostics or debugging I can turn on to troubleshoot this?
>
> On Thursday, June 4, 2020 at 9:38:14 AM UTC-4, Christoph Fetzer wrote:
>>
>> We are reading the mail addresses from ldap. The assignment user from
>> repo commit user to mail address happens automagically in the background.
>>
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