Walt, You are experiencing exactly the same things I have for quite a long while...
I have JAWS 17 latest build and a Windows 7 32-bit machine. JAWS 17 does stop itself and reloads at times, usually when the underlying program is not responding. Remember those "xxx (not responding) messages we used to get? Well, no more, now that JAWS 17 just decides on its own to unload and reload. I got very tired of that behavior and have modified one of my JAWS scripts to turn off that behavior. This was suggested by FS and they should by now have a Technical Bulletin on this posted to their site. I don't get a double copy of JAWS, however -- that is a strange one. Adobe Acrobat is not a happy camper with JAWS, in general. I can make Adobe Acrobat lock up JAWS and itself by simply trying to use forms mode to fill out a form. What actually happens, when I have enough patience to observe, is that everything has slowed down to Valium mode. If we wait long enough (let's say, 15 to 30 minutes) JAWS will again pop up to alert that something has gone wrong and you can exit Adobe Acrobat. I don't bother waiting, and even NVDA is not always going to help. I just hit the power button on the PC and wait for a reboot. It is much faster than any other recovery I've tried. I alerted FS to this naughty behavior of Adobe Acrobat and JAWS when using forms mode, but nothing has resulted yet. So I just never try to fill in forms using Adobe Acrobat. As to Outlook reloading after shutting down, it happens to me 3 out of 4 times. I have Outlook 2003 on a Windows 7 32-bit machine. It has done this since way back in JAWS 12 or so. I just shrug my shoulders, or kick something and just let Outlook reload and then shut it down again. Dave Carlson Oregonian, woodworker, Engineer, Musician, and Pioneer ----- Original Message ----- From: Walt Smith To: [email protected] Sent: Wednesday, January 06, 2016 01:23 PM Subject: JAWS really acting badly Pardon if this has already been discussed, but I'm new to this list as of today. When I say JAWS, what I'm about to describe is happening with both JAWS 16 and 17, both with all current updates, on a Windows 7 tower with all Microsoft updates applied. First, JAWS periodically and for no apparent reason simply unloads and (usually) reloads itself. I'll be doing something like opening a web site in IE 11 and JAWS just goes silent. After a period that can range from maybe thirty seconds to more than a minute, I'll hear the "JAWS Home Use Edition" message indicating that JAWS is loading again and when this takes place, I can then usually see two entries for JAWS in my System Tray (I've run JAWS from the SysTray for years). Sometimes, though, JAWS simply dies and remains dead and nothing I do, including pressing the hot key combinations that I've set up to load both versions of JAWS will reload the program and I'm totally dead in the water, since even Narrator won't load -- I suspect because of extremely high memory use. This last scenario happened to me just this morning when I was loading a scanned image into the new version of Adobe Acrobat and after I had my sighted wife come in and help me kill Acrobat, JAWS returned *without* reloading as described above. Another issue; and this, I seem to remember, is an oldie; is that when I close Outlook, it frequently doesn't unload and it restarts. I'm currently using Office 2003 with all current MS updates and I know I should upgrade to something more recent because despite the fact that FS continues to supply scripts for this old Office version, whenever I try to report this problem, I'm told bluntly that Office 2003 is no longer supported. Seems that if this is the case, no scripts to use with this version should be supplied any more. Anyhow, I have a very faint recollection that this issue of Outlook failing to shut down when Alt+F4 is pressed goes back several years, but I'm wondering if anyone's seeing this. The ultimate symptom of this failure of Outlook to shut down is that while it doesn't show in the Task Bar, if I open Task Manager and tab over to Processes, it's still running. Much as the thought distresses me, I'm about to the point of making the best backup I can and then reformatting my C-drive and reinstalling Windows 7 in hopes that this may at least help out with the issue of JAWS automatically unloading and reloading itself. When I look at processes running in Task Manager, there are a couple of generic things that are using quite a lot of memory (when I say "generic," I'm referring to processes labeled only svchost.exe for which I can't get further details). If anyone has any wisdom to share on any of this, I'd appreciate feedback as I'm about at my wits' end. Thanks in advance. -- Walt Smith - Clearwater, FL [email protected]
