Walt,
I had a similar problem with Internet Explorer, and the problem turned
out to be an Add-on installed by Avast Antivirus. Now, in the case of
Adobe Reader, I had this problem fairly often with Adobe Reader XI and
JAWS 15, but since I upgraded to Adobe Acrobate Reader DC, I don't think
it has happened. I do have one document which crashes whichever version
of Adobe Reader I'm using on any computer I'm using, but that problem
seems to be specific to a particular page in that document. On all my
systems I have Windows 7 64-bit (some home some pro), JAWS 15, and one
machine has IE10 and the others have IE11.
So to summarize, if you're getting locked up in IE, I'd see if there's
an add-on for your antivirus that's killing it; and if you're having
Adobe Reader issues, you might try upgrading to Acrobat Reader DC. I
didn't want to do that, but I haven't noticed any bad side effects, and
I don't seem to be crashing any more at work. At home, I didn't have
nearly as much trouble with Adobe Reader XI as I did at work.
Brad
On 1/6/2016 3:23 PM, Walt Smith wrote:
Pardon if this has already been discussed, but I'm new to this list as
of today. When I say JAWS, what I'm about to describe is happening
with both JAWS 16 and 17, both with all current updates, on a Windows
7 tower with all Microsoft updates applied.
First, JAWS periodically and for no apparent reason simply unloads and
(usually) reloads itself. I'll be doing something like opening a web
site in IE 11 and JAWS just goes silent. After a period that can range
from maybe thirty seconds to more than a minute, I'll hear the "JAWS
Home Use Edition" message indicating that JAWS is loading again and
when this takes place, I can then usually see two entries for JAWS in
my System Tray (I've run JAWS from the SysTray for years). Sometimes,
though, JAWS simply dies and remains dead and nothing I do, including
pressing the hot key combinations that I've set up to load both
versions of JAWS will reload the program and I'm totally dead in the
water, since even Narrator won't load -- I suspect because of
extremely high memory use. This last scenario happened to me just this
morning when I was loading a scanned image into the new version of
Adobe Acrobat and after I had my sighted wife come in and help me kill
Acrobat, JAWS returned *without* reloading as described above.
Another issue; and this, I seem to remember, is an oldie; is that when
I close Outlook, it frequently doesn't unload and it restarts. I'm
currently using Office 2003 with all current MS updates and I know I
should upgrade to something more recent because despite the fact that
FS continues to supply scripts for this old Office version, whenever I
try to report this problem, I'm told bluntly that Office 2003 is no
longer supported. Seems that if this is the case, no scripts to use
with this version should be supplied any more. Anyhow, I have a very
faint recollection that this issue of Outlook failing to shut down
when Alt+F4 is pressed goes back several years, but I'm wondering if
anyone's seeing this. The ultimate symptom of this failure of Outlook
to shut down is that while it doesn't show in the Task Bar, if I open
Task Manager and tab over to Processes, it's still running.
Much as the thought distresses me, I'm about to the point of making
the best backup I can and then reformatting my C-drive and
reinstalling Windows 7 in hopes that this may at least help out with
the issue of JAWS automatically unloading and reloading itself. When I
look at processes running in Task Manager, there are a couple of
generic things that are using quite a lot of memory (when I say
"generic," I'm referring to processes labeled only svchost.exe for
which I can't get further details).
If anyone has any wisdom to share on any of this, I'd appreciate
feedback as I'm about at my wits' end. Thanks in advance.
--
Walt Smith - Clearwater, FL
[email protected] <mailto:[email protected]>
--
Brad Martin
[email protected] <mailto:[email protected]>
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