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Technical Support - Detail
Question
What can I do if little or no text is read using the JAWS Cursor in Thunderbird and Firefox?

Answer
On Windows Vista and Windows 7, Firefox and Thunderbird both use Direct2D rendering by default. This prevents the JAWS cursor from detecting information. Fortunately it is easy to disable this rendering. You need to do it once for each version of Firefox and Thunderbird you use on your system. To do this you need to set two configuration variables to true: gfx.direct2d.disabled, and layers.acceleration.disabled.

1. Open the Configuration Editor. In Firefox, enter about:config in the address bar. In Thunderbird, go to the Tools menu and navigate to Options,
Advanced,      General, then Config Editor.

2. Once in the Configuration editor, press TAB until you are in the list of options.

3. Pressing UP or DOWN ARROW will move you between options or typing the first few letters of an option's name will move you to a specific option in the list. In this case, type gfx and press DOWN ARROW to gfx.direct2d.disabled.

4. Assuming the option is set to false, press the APPLICATIONS KEY to open the context menu and choose Toggle. This will change the option to true.

5. Go through the same process for layers.acceleration.disabled.

6. Close the Configuration Editor and restart Firefox or Thunderbird. The JAWS cursor should now show content.

On 1/20/2015 10:40 PM, john.falter via Jfw wrote:
Hi Brad:
With JAWS15 and Thunderbird 31.4 the pc cursor seems to work properly, but I get nothing from the JAWS cursor.

On 1/20/2015 9:35 PM, Brad Martin via Jfw wrote:
I've been running Thunderbird 24.6.0 at home for a long time now, and when Thunderbird asks me to upgrade, I politely decline because of fear of the unknown. Today at work, I installed Thunderbird 31.4.0, and I'm having some problems. But I'm not sure if I need to turn something off to make it read nicely with JAWS, or if it's just a new "feature" of Thunderbird 31. Is anybody having problems navigating the new Thunderbird versions? On a side note, I'm having some issues using automated batch files to compose messages in Thunderbird 31, and I'm not sure if this is related to JAWS or not. That is, I can't tell if text just isn't being read to me, or if it really isn't there. So in short, is Thunderbird 31 funky with JAWS 15, or is it me?

Thanks,



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