Everything works here again - without resetting. Looks like it’s recovering
Von meinem iPhone gesendet > Am 26.01.2020 um 17:08 schrieb Ross Halliday > <[email protected]>: > > Seems to be back albeit a bit rocky - I could not get in with my previous > password and had to reset. SRM and Downloads appear to be functioning > > Ross > > > -----Original Message----- > From: juniper-nsp <[email protected]> On Behalf Of Thomas > Scott > Sent: January 26, 2020 6:14 AM > To: Nathan Ward <[email protected]> > Cc: Juniper NSP <[email protected]> > Subject: Re: [j-nsp] Juniper support offline? > > Just got off the phone with JTAC and was informed the website was down for > "maintenance". We managed to open a case last night, but were unable to > this morning... I'm hoping that the "issue" doesn't last too long.. > > Phone number I called was 1-888-314-5822. > > - Thomas Scott | [email protected] <[email protected]> > > >>>> On Sun, Jan 26, 2020 at 5:28 AM Nathan Ward <[email protected]> wrote: >> Hi, >> The published number on the Juniper website - 0080025864737 doesn’t work, >> and the +1888 US number went to Juniper, but to voicemail. >> I’ve called the number Liam has posted here (same as above but with + >> rather than 00), which worked - the agent had told me that there was >> maintenance yesterday and now there is no way to get copies of images >> apparently, even JTAC. >> I was told that there is no ETA for login being restored. All they can do >> is open a case so I get notified if and when it’s fixed. (Yeah, the agent >> really said “if and when”). >> Prsearch disappeared what, Jan 2019.. this year will it be case management >> and download access we lose for almost a year? >> On the off chance someone has them and is able to share, I need packages >> for 18.2R3-S1 for MX204 (so, VMHost), and 18.4R2-S2 for QFX5120. >> Those are the JTAC recommended versions, so I imagine they’ll be knocking >> about on plenty of hard drives.. >> Luckily, checksums are still visible on the public site :-) >>>> On 26/01/2020, at 8:22 PM, Liam Farr <[email protected]> wrote: >>> I just messaged some local at Juniper NZ and they advised that >> +80025864737 is working for support. >>> Seems to work from my 2D mobile here too. >>> Cheers >>> Liam >>> On Sun, 26 Jan 2020 at 8:16 PM, Nathan Ward <[email protected] >> <mailto:[email protected]>> wrote: >>> Hi, >>> Looks to me and colleagues of mine like Juniper support is offline. >>> Last night, I was able to log in but trying to download an image got to >> some stage of the redirect process and hung, then a please try again later >> message. It persisted for the next few hours of me trying every now and >> then. >>> Today, I can’t log in at all - Invalid user/password. >>> Password reset process works, but, still doesn’t let me in. Different >> browsers, cleared cache, all the usual “is it on at the wall sir” debugging. >>> Hearing the same story for others. >>> I’ve called both the NZ 00800 (international 800) and the US +1888 >> number. The former says “call cannot be completed”. The US number says >> “high volume of calls please leave a message”. >>> We’re in New Zealand - unsure if that’s relevant. >>> Are others having these same issues? >>> Any insight in to what’s going on? >>> It’s a long weekend here, so the local sales/SE/etc. folks I usually >> deal with are likely not anywhere near their phones. >>> -- >>> Nathan Ward >>> _______________________________________________ >>> juniper-nsp mailing list [email protected] <mailto: >> [email protected]> >>> https://puck.nether.net/mailman/listinfo/juniper-nsp < >> https://puck.nether.net/mailman/listinfo/juniper-nsp> >>> -- >>> Kind Regards >>> Liam Farr >>> Maxum Data >>> +64-9-950-5302 >> _______________________________________________ >> juniper-nsp mailing list [email protected] >> https://puck.nether.net/mailman/listinfo/juniper-nsp > _______________________________________________ > juniper-nsp mailing list [email protected] > https://puck.nether.net/mailman/listinfo/juniper-nsp > _______________________________________________ > juniper-nsp mailing list [email protected] > https://puck.nether.net/mailman/listinfo/juniper-nsp _______________________________________________ juniper-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/juniper-nsp
