Yep - Mid November. > On 27/01/2020, at 10:02 PM, <[email protected]> > <[email protected]> wrote: > > Hi, > >> Prsearch disappeared what, Jan 2019.. this year will it be case management >> and download access we lose for almost a year? > > FYI, PR search came back a long time ago sometime late 2019. > > -Aaron > > > Jan 26, 2020, 08:30 by [email protected]: > >> Everything works here again - without resetting. >> Looks like it’s recovering >> >> >> >> Von meinem iPhone gesendet >> >>> Am 26.01.2020 um 17:08 schrieb Ross Halliday >>> <[email protected]>: >>> >>> Seems to be back albeit a bit rocky - I could not get in with my previous >>> password and had to reset. SRM and Downloads appear to be functioning >>> >>> Ross >>> >>> >>> -----Original Message----- >>> From: juniper-nsp <[email protected]> On Behalf Of Thomas >>> Scott >>> Sent: January 26, 2020 6:14 AM >>> To: Nathan Ward <[email protected]> >>> Cc: Juniper NSP <[email protected]> >>> Subject: Re: [j-nsp] Juniper support offline? >>> >>> Just got off the phone with JTAC and was informed the website was down for >>> "maintenance". We managed to open a case last night, but were unable to >>> this morning... I'm hoping that the "issue" doesn't last too long.. >>> >>> Phone number I called was 1-888-314-5822. >>> >>> - Thomas Scott | [email protected] <[email protected]> >>> >>> >>>>>> On Sun, Jan 26, 2020 at 5:28 AM Nathan Ward <[email protected]> >>>>>> wrote: >>>>>> >>>> Hi, >>>> The published number on the Juniper website - 0080025864737 doesn’t work, >>>> and the +1888 US number went to Juniper, but to voicemail. >>>> I’ve called the number Liam has posted here (same as above but with + >>>> rather than 00), which worked - the agent had told me that there was >>>> maintenance yesterday and now there is no way to get copies of images >>>> apparently, even JTAC. >>>> I was told that there is no ETA for login being restored. All they can do >>>> is open a case so I get notified if and when it’s fixed. (Yeah, the agent >>>> really said “if and when”). >>>> Prsearch disappeared what, Jan 2019.. this year will it be case management >>>> and download access we lose for almost a year? >>>> On the off chance someone has them and is able to share, I need packages >>>> for 18.2R3-S1 for MX204 (so, VMHost), and 18.4R2-S2 for QFX5120. >>>> Those are the JTAC recommended versions, so I imagine they’ll be knocking >>>> about on plenty of hard drives.. >>>> Luckily, checksums are still visible on the public site :-) >>>> >>>>>> On 26/01/2020, at 8:22 PM, Liam Farr <[email protected]> wrote: >>>>>> >>>>> I just messaged some local at Juniper NZ and they advised that >>>>> >>>> +80025864737 is working for support. >>>> >>>>> Seems to work from my 2D mobile here too. >>>>> Cheers >>>>> Liam >>>>> On Sun, 26 Jan 2020 at 8:16 PM, Nathan Ward <[email protected] >>>>> >>>> <mailto:[email protected]>> wrote: >>>> >>>>> Hi, >>>>> Looks to me and colleagues of mine like Juniper support is offline. >>>>> Last night, I was able to log in but trying to download an image got to >>>>> >>>> some stage of the redirect process and hung, then a please try again later >>>> message. It persisted for the next few hours of me trying every now and >>>> then. >>>> >>>>> Today, I can’t log in at all - Invalid user/password. >>>>> Password reset process works, but, still doesn’t let me in. Different >>>>> >>>> browsers, cleared cache, all the usual “is it on at the wall sir” >>>> debugging. >>>> >>>>> Hearing the same story for others. >>>>> I’ve called both the NZ 00800 (international 800) and the US +1888 >>>>> >>>> number. The former says “call cannot be completed”. The US number says >>>> “high volume of calls please leave a message”. >>>> >>>>> We’re in New Zealand - unsure if that’s relevant. >>>>> Are others having these same issues? >>>>> Any insight in to what’s going on? >>>>> It’s a long weekend here, so the local sales/SE/etc. folks I usually >>>>> >>>> deal with are likely not anywhere near their phones. >>>> >>>>> -- >>>>> Nathan Ward >>>>> _______________________________________________ >>>>> juniper-nsp mailing list [email protected] <mailto: >>>>> >>>> [email protected]> >>>> >>>>> https://puck.nether.net/mailman/listinfo/juniper-nsp < >>>>> >>>> https://puck.nether.net/mailman/listinfo/juniper-nsp> >>>> >>>>> -- >>>>> Kind Regards >>>>> Liam Farr >>>>> Maxum Data >>>>> +64-9-950-5302 >>>>> >>>> _______________________________________________ >>>> juniper-nsp mailing list [email protected] >>>> https://puck.nether.net/mailman/listinfo/juniper-nsp >>>> >>> _______________________________________________ >>> juniper-nsp mailing list [email protected] >>> https://puck.nether.net/mailman/listinfo/juniper-nsp >>> _______________________________________________ >>> juniper-nsp mailing list [email protected] >>> https://puck.nether.net/mailman/listinfo/juniper-nsp >>> >> >> _______________________________________________ >> juniper-nsp mailing list [email protected] >> https://puck.nether.net/mailman/listinfo/juniper-nsp >> > > _______________________________________________ > juniper-nsp mailing list [email protected] > https://puck.nether.net/mailman/listinfo/juniper-nsp
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