On 5/12/15 6:09 PM, Cindy wrote:
I do a lot of MS word documents/contracts on my computer to send to clients.
I always send myself a copy of it too. So when it is coming from me, to me, I
can guarantee it is leaving as a .doc, and it comes back as a .doc online but
on my phone it comes in as a winmail.dat.
I used to be able to open and read my own .doc contracts on my phone but it
changed a while back (can't tell you the exact date it changed) but something
has changed with k9 to cause this problem since the document is fine out on
the web and when it comes into my desktop. Since k9 used to be able to open
these just fine, I know that they should be able to fix whatever is causing
the problem now.
Even if no one has the answer at present, k9 needs to look into changes they
have made that might be causing the issue and fix it back to the way it was.
Are the k9 coders reading these posts to know of the problem?
The rest of the Internet recognizes that a winmail.dat file is a specific
Microsoft proprietary format and that Microsoft has gone through great lengths
to make it proprietary.
It really does depend on the client you are using and whether or not it
supports winmail.dat. The list is small. I know Outlook is on the list. I
don't know what you use to access your e-mail over the web, but whatever it is
probably supports winmail.dat files. Maybe is mchsi.com uses Exchange on the
back end, it can handle winmail.dat files for you. There are some third party
add-ons for Thunderbird that supposedly do this as well. But Thunderbird
(arguably one of the most popular desktop clients on the Internet) does not
support it.
Here's what Microsoft has to say on the subject:
https://support.microsoft.com/en-us/kb/278061
SYMPTOMS
You receive an email message that contains a winmail.dat attachment. This
issue may occur if all of the following conditions are true:
The email message is sent to you by someone using Microsoft Outlook.
The format of the message is Rich Text format (RTF).
This issue is more common when the email message is sent to you over the
Internet.
CAUSE
The Winmail.dat file is used to preserve Rich Text formatting. Outlook uses it
when sending a Rich Text-formatted message. During transport, the content of
the message may be changed, preventing the receiving client from being able to
read the formatting instructions. In other cases, the receiving client does
not use or recognize the winmail.dat file.
RESOLUTION
The data in a winmail.dat file is not usable. To resolve this issue, ask the
sender to re-send the message in plain text format. The following methods can
be used by sender to prevent sending Rich Text messages encapsulated in the
Transport Neutral Encapsulation Format (TNEF).
Method 1: Change the default message format
The sender can change the format of the email messages that they send by using
the following steps:
On the Tools menu, click Options, and then click Mail Format.
In Compose in this message format, click to select Plain Text, and then click
OK.
NOTE: To send to certain recipients that use RTF format and others recipients
that use plain text format, the sender must set the option for the recipient
in either the Personal Address Book or the recipient's contact record.
Method 2: Modify the recipient's entry in the Personal Address Book
The sender can use the following steps to remove the RTF format from the
recipient attribute in the Personal Address Book:
On the Tools menu, click Address Book.
In Show Names From, click the Personal Address Book.
Select the addressee that you want to set as plain text, and then click
Properties on the File menu.
In the SMTP-General tab, click to clear the Always send to this recipient in
Microsoft Exchange rich text format check box, and then click OK.
Method 3: Change the specific contact format
The sender can use the following steps to set plain text in the recipient's
contact record:
Open the recipient's record in the Contacts folder.
Double-click the recipient's e-mail address.
In the E-Mail Properties dialog box, click Send Plain Text only under Internet
Format.
Method 4: Set the Outlook Rich Text Format Internet e-mail setting
In Outlook 2003 and Outlook 2007, click Options on the Tools menu.
Click the Mail Format tab.
Click Internet Format.
Under Outlook Rich Text options, click either Convert to HTML format or
Convert to Plain Text format.
But I think it's more likely something changed on your end than something
changed on K-9s end. I don't know that K-9 has ever supported winmail.dat
files. Anyone know? Since it's possible for an administrator on a Windows
network to modify your settings without your knowledge, it's very possible
something changed without your knowledge.
I'm a little more concerned you're sending legal documents to your e-mail
address outside of your organization's system.
But hey, the rest of the community could be wrong. I'm sure it's happened
before.
--
Seth H Holmes
http://www.route-fu.net/
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