On 06/09/2015 04:20 PM, Cindy wrote:
Seth...this is on my home computer going straight out on my cable
internet. There is no IT department involved.
Then you need to speak with your e-mail provider. This would appear to
be http://mediacomtoday.com/ They should have a tech support department
that can help you.
I'm not sending winmail.dat files so I don't need a program to "handle"
them. I just need K9 to stop converting a .doc file into a winmail.dat
file.
This is what we are all trying to tell you. K-9 isn't turning *ANYTHING*
into a winmail.dat file. Either your e-mail client (Outlook) or your
e-mail provider (mediacomtoday) is making this conversion. K-9 does not
know how to convert winmail.dat files. *THAT* is the actual problem.
My computer is sending out .doc files.
Probably not. You just think it is.
My ISP is receiving .doc files.
Only if you're sending them .doc files, and that's no guarantee they
aren't turning them into winmail.dat files. If they're using MS Exchange
on the back end, it's very likely.
My ISP is displaying the .doc files just fine via their webmail both on
my phone and on my computer.
Sure, that's your mail provider. If they're set up to convert the files
to winmail.dat files (which is very much possible), then they are
obvious configured to convert them back.
It is only when K9 receives the .doc file on my phone, that it then
becomes a winmail.dat file.
No, it's a winmail.dat file with K-9 receives it. K-9 just doesn't know
how to turn winmail.dat files back into .doc files.
K9 used to be able to receive .doc files without converting them to
winmail.dat files. This problem just started happening earlier this year.
Something changed with with your e-mail client, or your e-mail server. I
suggest you speak with your e-mail provider.
So it definitely has something to do with K9.
The only part K-9 plays in this is the inability to understand
winmail.dat files.
I do not need K9 to "handle" winmail.dat files so they can be opened. I
just need it to STOP converting .doc files into winmail.dat files.
Wrong. You need it to handle winmail.dat files. K-9 makes no such
conversion.
PS: on the rare occasion (maybe once a year) I've seen someone else's
files come into my computer as a winmail.dat file...my computer won't
open or "handle" them either. K9 just needs to stop converting .doc
files into winmail.dat files.
It isn't.
Read this article:
https://support.microsoft.com/en-us/kb/138053
Cindy, either everybody else on the Internet is wrong and you're right.
Or you're wrong. I'd like you to consider those odds.
(And I'm ignoring any further posts to this thread because it's giving
me a migraine.)
--
Seth H Holmes
[email protected]
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