As you basically proved with your address selection approach on the
outlook side:
- typed the whole email address manually. After that the .doc
stayed a .doc when it arrived in K9 on my phone
- went back to converting the .doc to a winmail.dat file whenever
I chose the auto populate
this is an outlook issue. In a document that I referenced some time
ago in this chain, outlook holds recipient document
selections/"preferences" in its addressbook. Once it decides that
the recipient can read winmail.dat files it sends things encoded
that way henceforth.
In short, this is NOT a K-9 issue, and there's nothing that K-9 can
do to control why/how your outlook addressbook gets/holds these
settings for any particular recipient. The document I pointed to
gave information on how to delete these preferences in outlook. If I
can find that message quickly I'll send a followup, otherwise you
might want to look at messages from me on in this general chain --
or do a little google searching.
------------ Original Message ------------
> Date: Tuesday, July 07, 2015 12:08:02 PM -0700
> From: Cindy <[email protected]>
>
>
> Sorry it has taken me so long to get back to this forum. We have
> been so busy with our business that I had to give up trying to
> trouble shoot why the winmail.dat was showing up instead of a
> .doc with my attachments. I have had a couple of customers say
> the same thing in the past too (besides it just starting to
> happen to myself earlier this year so I know it wasn't just me).
> I didn't "delete" my email address but I also didn't just let it
> populate automatically one time and just typed the whole email
> address manually. After that the .doc stayed a .doc when it
> arrived in K9 on my phone. But it soon went back to converting
> the .doc to a winmail.dat file whenever I chose the auto populate
> so now I have deleted it and re-added it.
>
> But the question (or couple of questions) are
> (1) how long before it decides to start affecting the .doc's again
> and
> (2) what, if anything, can be done to permanently prevent
> this from happening again?
>
> It took over 2 years with K9 before this started happening with it
> to begin with. I'd love to get another two years before I have
> to mess with it again.
>
> Thanks,
>
> Cindy
>
> On Tuesday, June 9, 2015 at 3:48:06 PM UTC-5, Richard Vanni wrote:
>
>> Cindy, Try this. When typing the first letter of the recipient
>> move the cursor down to the suggested email and press DELETE. It
>> has to do with clearing some kind of cache.
>>
>> Then enter the address manually. After this your attachments
>> should be normal doc.-files. The next time you can use the
>> suggestions again when typing an email address.
>>
>>
>>
>>
>>
>> As you know I had the same problem with all kinds of attachments.
>> I asked the persons from whom I was getting winmail.dat files to
>> do this and from then the problem is solved.
>>
>> It is only difficult if you have to ask a lot of people. I only
>> had to asked three people.
>>
>>
>>
>>
>>
>> Op dinsdag 9 juni 2015 22:37:16 UTC+2 schreef Cindy:
>>>
>>> I AM listening but I don’t think the COMPLETE picture is
>>> always being remembered.
>>>
>>> I have said MANY times this is from my HOME computer yet the
>>> replies back from some people say to contact the IT department
>>> where I WORK.
>>>
>>> Or that it is some exchange server which I believes has
>>> something to do with corporation WORK environments too.
>>>
>>> Please explain why K9 used to work fine with .doc files and now
>>> they no longer do if it has nothing to do with K9.
>>>
>>>
>>>
>>> On 6/9/2015 3:25:31 PM, Ola Thoresen ([email protected]) wrote:
>>> > I can guarantee you that k9 does not convert the files into
>>> > winmail.dat. Your computer sends a winmail.dat and the
>>> > _other_ mail clients converts this file _back_ to the
>>> > original .doc.
>>> > K9, however, does not know how to do that.
>>> >
>>> > Please listen to people who actually know how email works when
>>> > they try
>>> to
>>> > help you.
>>> >
>>> > On 9 June 2015 22:20:22 CEST, Cindy <[email protected]> wrote:
>>> > Seth... this is on my home computer going straight out on my
>>> > cable internet.
>>> There
>>> > is no IT department involved.
>>> >
>>> >
>>> > I'm not sending winmail.dat files so I don't need a program to
>>> > "handle" them. I just need K9 to stop converting a .doc file
>>> > into a winmail.dat file.
>>> >
>>> >
>>> > My computer is sending out .doc files.
>>> >
>>> >
>>> > My ISP is receiving .doc files.
>>> >
>>> >
>>> > My ISP is displaying the .doc files just fine via their
>>> > webmail both on
>>> my
>>> > phone and on my computer.
>>> >
>>> >
>>> > It is only when K9 receives the .doc file on my phone, that it
>>> > then becomes a winmail.dat file.
>>> >
>>> >
>>> > K9 used to be able to receive .doc files without converting
>>> > them to winmail.dat files. This problem just started
>>> > happening earlier this
>>> year.
>>> >
>>> >
>>> > So it definitely has something to do with K9.
>>>
------------ End Original Message ------------
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