Cindy -- Please read this document, I think it will help you understand the outlook recipient properties/preferences caching issue that you are encountering and approaches for dealing with it.
Outlook is sending winmail.dat attachments <http://www.slipstick.com/problems/outlook-is-sending-winmail-dat-attachments/> Good luck with your MS products. ------------ Original Message ------------ > Date: Tuesday, July 07, 2015 07:35:22 PM +0000 > From: Richard <[email protected]> > > As you basically proved with your address selection approach on the > outlook side: > > - typed the whole email address manually. After that the .doc > stayed a .doc when it arrived in K9 on my phone > > - went back to converting the .doc to a winmail.dat file > whenever I chose the auto populate > > this is an outlook issue. In a document that I referenced some time > ago in this chain, outlook holds recipient document > selections/"preferences" in its addressbook. Once it decides that > the recipient can read winmail.dat files it sends things encoded > that way henceforth. > > In short, this is NOT a K-9 issue, and there's nothing that K-9 can > do to control why/how your outlook addressbook gets/holds these > settings for any particular recipient. The document I pointed to > gave information on how to delete these preferences in outlook. If > I can find that message quickly I'll send a followup, otherwise you > might want to look at messages from me on in this general chain -- > or do a little google searching. > > > > ------------ Original Message ------------ >> Date: Tuesday, July 07, 2015 12:08:02 PM -0700 >> From: Cindy <[email protected]> >> >> >> Sorry it has taken me so long to get back to this forum. We have >> been so busy with our business that I had to give up trying to >> trouble shoot why the winmail.dat was showing up instead of a >> .doc with my attachments. I have had a couple of customers say >> the same thing in the past too (besides it just starting to >> happen to myself earlier this year so I know it wasn't just me). >> I didn't "delete" my email address but I also didn't just let it >> populate automatically one time and just typed the whole email >> address manually. After that the .doc stayed a .doc when it >> arrived in K9 on my phone. But it soon went back to converting >> the .doc to a winmail.dat file whenever I chose the auto populate >> so now I have deleted it and re-added it. >> >> But the question (or couple of questions) are >> (1) how long before it decides to start affecting the .doc's again >> and >> (2) what, if anything, can be done to permanently prevent >> this from happening again? >> >> It took over 2 years with K9 before this started happening with it >> to begin with. I'd love to get another two years before I have >> to mess with it again. >> >> Thanks, >> >> Cindy >> >> On Tuesday, June 9, 2015 at 3:48:06 PM UTC-5, Richard Vanni wrote: >> >>> Cindy, Try this. When typing the first letter of the recipient >>> move the cursor down to the suggested email and press DELETE. It >>> has to do with clearing some kind of cache. >>> >>> Then enter the address manually. After this your attachments >>> should be normal doc.-files. The next time you can use the >>> suggestions again when typing an email address. >>> >>> >>> >>> >>> >>> As you know I had the same problem with all kinds of attachments. >>> I asked the persons from whom I was getting winmail.dat files to >>> do this and from then the problem is solved. >>> >>> It is only difficult if you have to ask a lot of people. I only >>> had to asked three people. >>> >>> >>> >>> >>> >>> Op dinsdag 9 juni 2015 22:37:16 UTC+2 schreef Cindy: >>>> >>>> I AM listening but I don’t think the COMPLETE picture is >>>> always being remembered. >>>> >>>> I have said MANY times this is from my HOME computer yet the >>>> replies back from some people say to contact the IT department >>>> where I WORK. >>>> >>>> Or that it is some exchange server which I believes has >>>> something to do with corporation WORK environments too. >>>> >>>> Please explain why K9 used to work fine with .doc files and now >>>> they no longer do if it has nothing to do with K9. >>>> >>>> >>>> >>>> On 6/9/2015 3:25:31 PM, Ola Thoresen ([email protected]) wrote: >>>> > I can guarantee you that k9 does not convert the files into >>>> > winmail.dat. Your computer sends a winmail.dat and the >>>> > _other_ mail clients converts this file _back_ to the >>>> > original .doc. >>>> > K9, however, does not know how to do that. >>>> > >>>> > Please listen to people who actually know how email works when >>>> > they try >>>> to >>>> > help you. >>>> > >>>> > On 9 June 2015 22:20:22 CEST, Cindy <[email protected]> wrote: >>>> > Seth... this is on my home computer going straight out on my >>>> > cable internet. >>>> There >>>> > is no IT department involved. >>>> > >>>> > >>>> > I'm not sending winmail.dat files so I don't need a program to >>>> > "handle" them. I just need K9 to stop converting a .doc file >>>> > into a winmail.dat file. >>>> > >>>> > >>>> > My computer is sending out .doc files. >>>> > >>>> > >>>> > My ISP is receiving .doc files. >>>> > >>>> > >>>> > My ISP is displaying the .doc files just fine via their >>>> > webmail both on >>>> my >>>> > phone and on my computer. >>>> > >>>> > >>>> > It is only when K9 receives the .doc file on my phone, that it >>>> > then becomes a winmail.dat file. >>>> > >>>> > >>>> > K9 used to be able to receive .doc files without converting >>>> > them to winmail.dat files. This problem just started >>>> > happening earlier this >>>> year. >>>> > >>>> > >>>> > So it definitely has something to do with K9. >>>> > > ------------ End Original Message ------------ ------------ End Original Message ------------ -- -- You received this message because you are subscribed to the K-9 Mail Users List. 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