As I said Android 6 (. 0). K9 4.3 which claims to be up to date on Google
play. When she starts from the icon a message appears briefly but all we
can read is" unfortunately K9.. ". Nothing else happens,  no window is
opened,  no crash report.
On 14 Apr 2016 08:41, "Philip Whitehouse" <[email protected]> wrote:

> Without the version of K-9, the version of Android being used, where it
> was installed from and if possible a debug log or crash report this is
> completely impossible to fix.
>
> You say opening via the app icon doesn't open the app. Does it do anything
> - e.g offer to send a crash report?
>
>
> On April 14, 2016 8:38:41 AM GMT+01:00, 'Alan Weeks' via K-9 Mail <
> [email protected]> wrote:
> >
> >
> >We think K9 is a great app but my wife, soon after her recent upgrade
> >to
> >Android 6,  can no longer call up the app from the icon. If a mail
> >comes in
> >she can press on it and it opens K9 OK but simply trying to access via
> >the
> >icon in the apps list does not work. Help please.
> >
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> Best regards,
>
> Philip Whitehouse
>
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