Ron:
Heya. Sorry for the late reply.
From what you wrote, I presume you're able to establish
a GetEngaged connection from one LAN to another. Once connected
to a remote LAN, do you see the "VNC halo" over the PC's on the
other end? If you do, exactly what happens when you double-click
on the PC's icon, and click "Connect" in the property panel?
thanks,
Scott
On Tue, 9 Aug 2005, Ronald Gordon wrote:
I sent this message as a reply last week but I guess I have to make
another post to get it published here. After I wrote the piece below
here I was able to doublecheck my install and everything is as it should
be and I still cannot connect.Understand that I do connect,I just cannot
take remote control of their computer. I cannot imagine that I am the
only one having these problems but judging by the amount of posts here
that must be the case as much as I do not want to admit it. I am going
to keep trying different things and maybe I will stumble upon it.Thanks
for your feedback. Ron Gordon
Thank you for your prompt reply.I have set up seven or eight different
computers with the final objective being to provide support and assistance
from a distance and I cannot imagine that I would overlook those obvious
settings neccessary to achieve my objectives but since I have noone to make
any changes in the settings I will have to go there myself when time
permits.I also remember reading somewhere that there were limits on the
amount of connections and the time allowed with the trial version of the
proxy server but I only saw that once and cannot find it again.I would
gladly pay the price if I could expect to get all of the other elements
working but at this point I am not sure that the proxy server timing out is
not the source of my problems or if it really is something else.Thanks for
anything you can provide. Ron G
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