On Tuesday, 10 April 2018 19:18:07 CEST, Nate Graham wrote:
OPEN -> Nobody's looked at it yet TRIAGED -> Somebody looked at it but couldn't reproduce it yet CONFIRMED -> Somebody looked at it and was able to reproduce it
Is bugzilla really that hard to configure with a workflow? I ran into this recently with the FreeBSD bugzilla as well, where I needed extra information and this might be encoded into some fields -- but not into the status field, which is infuriatingly "new", "open", "in progress", "closed".
TRAC is a bug tracker that does this well: https://trac.edgewall.org/wiki/TracWorkflow
The default workflow is pretty straightforward, but it's easy to customize to take into account wishlist items, triage and QA teams, etc. And it can spit out a diagram of its own workflow if you ask nicely.