On Tue, Oct 30, 2018 at 8:38 PM Boudewijn Rempt <[email protected]> wrote: > > On maandag 29 oktober 2018 19:31:54 CET Jonathan Riddell wrote: > > Discourse is modern forum and mailing list software. Examples at > > https://discussion.fedoraproject.org/ or https://discourse.ubuntu.com/ > > > > I went to a talk at the Embedded Linux Summit about how Fedora moved to use > > Discourse. Similar to the discussion of moving away from IRC we had last > > year I see people moving away from mailing lists and new contributors not > > wanting to get into them. Our KDE Forums also look quite old school. In > > Fedora they moved to Discourse and mailing lists and forums and saw a > > marked increase in engagement. > > > > I think KDE should consider moving away from mailman and onto Discourse and > > at the same time forum.kde.org could move to this more modern software. It > > might also help cover Boud's use case of a user support method for people > > with queries before the report a bug. > > I don't think it's really comparable. Discourse might be a good alternative > for mailing lists and forums, where people have discussions, but it doesn't > look like a good alternative for a solution where people who have a problem, > ask about it, and get a (semi-automatic) answer because it's been asked a > hundred times before. It's the latter we really need :-) > > But when it comes to mailing lists and forums... > > [email protected] basically only gets used for announcements. All discussions > happen on Phabricator or on IRC. Almost nobody with a question subscribes to > the mailing list. The only thing that gets less used than the mailing list is > the FAQ. > > We also do get user support questions on IRC, through the web interface, but > it's clear that it confuses people horribly. They come, ask and leave, or > don't know what to do once they're in the channel. Much as it pains me, for > user support, IRC is the wrong tool. It's still find for project > collaboration, though. > > As for the forum, it would be good to replace that with something more modern. > We get a lot of traffic on the forums, People don't understand the layout of > the forums, but because there's only an RSS feed, no email integration, I miss > a lot of questions, and it's often very unclear what the current questions > are. And the process of registering and logging in to the forum confuses > people a lot, too.
The login and registration experience is something that is being worked on. Regards, Ben > > -- > https://www.krita.org
