On Tue, Oct 30, 2018 at 8:38 AM Boudewijn Rempt <[email protected]> wrote: > > On maandag 29 oktober 2018 19:31:54 CET Jonathan Riddell wrote: > > Discourse is modern forum and mailing list software. Examples at > > https://discussion.fedoraproject.org/ or https://discourse.ubuntu.com/ > > > > I went to a talk at the Embedded Linux Summit about how Fedora moved to use > > Discourse. Similar to the discussion of moving away from IRC we had last > > year I see people moving away from mailing lists and new contributors not > > wanting to get into them. Our KDE Forums also look quite old school. In > > Fedora they moved to Discourse and mailing lists and forums and saw a > > marked increase in engagement. > > > > I think KDE should consider moving away from mailman and onto Discourse and > > at the same time forum.kde.org could move to this more modern software. It > > might also help cover Boud's use case of a user support method for people > > with queries before the report a bug. > > I don't think it's really comparable. Discourse might be a good alternative > for mailing lists and forums, where people have discussions, but it doesn't > look like a good alternative for a solution where people who have a problem, > ask about it, and get a (semi-automatic) answer because it's been asked a > hundred times before. It's the latter we really need :-)
Yeah, I don't think it's really suitable for a help desk. Specifically since for a help desk you want the software to assist you in seeing unresolved and unanswered tickets and easily fire canned responses, so it very much needs special software. HS
