Ummm... could be a permissions issue. Try to run the command: sudo koha-run-backups
from the terminal and see if it works. On Wed, 10 Mar, 2021, 5:23 pm muiru james, <muiruny...@gmail.com> wrote: > Hi > > The config file is enabled. > > Could it be that the installation was not done as root? Because when I > tried opening the config file using leafpad, I got a warning that the file > is not owned by root. > > Regards > James > > > > > On Wed, 10 Mar 2021, 11:41 Indranil Das Gupta, <indr...@gmail.com> wrote: > >> The option to download the database from the Tools menu depends on two >> things: >> >> a) the koha-run-backups script needs to run via the daily cron job to >> generate the file under /var/spool/koha/<instance> >> >> b) the relevant config option needs to be enabled in koha-conf.xml >> >> You need to check if a) koha-run-backups is actually generating the backup >> by ruining it manually from the command line, b) check if the cron job is >> running correctly. >> >> Hope this helps >> Indranil Das Gupta >> L2C2 Technologies. >> >> On Wed, 10 Mar, 2021, 1:49 pm muiru james, <muiruny...@gmail.com> wrote: >> >> > Hello team, >> > >> > I have a system that has no backups to download at the export data, >> backups >> > in the tools module. The config file is well edited to allow for the >> > backups via tools. >> > >> > What could be the problem? >> > >> > Koha version is 19.05 >> > Ubuntu 16.04 >> > >> > Please help >> > >> > Warm Regards >> > James >> > _______________________________________________ >> > >> > Koha mailing list http://koha-community.org >> > Koha@lists.katipo.co.nz >> > Unsubscribe: https://lists.katipo.co.nz/mailman/listinfo/koha >> > >> _______________________________________________ >> >> Koha mailing list http://koha-community.org >> Koha@lists.katipo.co.nz >> Unsubscribe: https://lists.katipo.co.nz/mailman/listinfo/koha >> > _______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz Unsubscribe: https://lists.katipo.co.nz/mailman/listinfo/koha