Hi David, Thanks for responding. We have tracked the error down to a typo in the SMTP server configuration (something I thought I had checked at least 3 times!) so it's working now. I did (retrospectively) look for errors using your suggested grep command, and found the clue I needed in plack-opac-error.og .
Thanks again, Chris Brown On Wed, Jan 21, 2026 at 11:18 AM David Liddle <[email protected]> wrote: > Hello again Chris, based on what limited information I see on our own > server and what I glean from the Koha Chat, you may see relevant > information in the following places: > > SMTP configured in Koha > /var/log/koha/{library}/intranet-error.log OR > /var/log/koha/{library}/plack-intranet-error.log > > SMTP configured in MTA (backend) > /var/log/mail.log AND/OR > /var/log/syslog.log > > With something like the following, you could also run a broad search for > "smtp", the destination server name, or the recipient email address: > sudo grep -inr --include \*.log 'smtp' /var/log/ > > Regards, > > David Liddle > > On Wed, Jan 21, 2026 at 10:52 AM Chris Brown <[email protected]> > wrote: > >> Hi David, >> >> Yes, email is enabled. All the messages show up as "failed" status in the >> message queue. >> >> Chris Brown >> >> >> On Wed, Jan 21, 2026 at 9:00 AM David Liddle <[email protected]> >> wrote: >> >>> Hi Chris, have you made certain that email is enabled for the instance? >>> >>> On Tue, Jan 20, 2026 at 9:06 PM Chris Brown <[email protected]> >>> wrote: >>> >>>> I defined an SMTP server for one of my koha libraries, but it is >>>> failing to >>>> send messages. Another library (on the same server) is working OK with >>>> the >>>> same SMTP server settings, as far as I can see. I have set the Debug >>>> mode >>>> to "enabled" on the SMTP server settings. Can you tell me where the >>>> debug output goes? We are using koha 22.11 >>>> >>>> Thanks! >>>> >>>> Chris Brown >>>> _______________________________________________ >>>> >>>> Koha mailing list http://koha-community.org >>>> [email protected] >>>> Unsubscribe: https://lists.katipo.co.nz/mailman/listinfo/koha >>>> >>> _______________________________________________ Koha mailing list http://koha-community.org [email protected] Unsubscribe: https://lists.katipo.co.nz/mailman/listinfo/koha
