I have SBC DSL and when I call, usually to see if there's a downed router in my area, I get the tech on the phone and say:
"I don't need tech support, I run Linux, so can you just tell me if there's a router down in my area?" I used to have cable modem, got a guy on the phone once that actually knew about Linux and he had no problem helping me. Just dumb luck I guess. On 12/19/05, Lan Barnes <[EMAIL PROTECTED]> wrote: > > On Mon, Dec 19, 2005 at 11:03:01AM -0800, Karl Cunningham wrote: > > Lately I've been having trouble with our cable modem connection -- about > > 20% of packets dropped before their gateway during some times of the > > day. I dread calling Cox and dealing with their supprot people since I > > don't want to connect a windows computer to the cable modem. Been down > > that path with them before. Does anyone know the magic words to get to > > someone who understands what ping is? > > > > Thanks. > > > > Karl Cunningham > > > > I feel your pain. > > I bat .500 with Cox support. About half seem to understand that the > issues are frequently not platform dependent. Even when they don't know > Linux, we can work together by discussing our troubleshooting. > > For the stonewallers, just say, "I know someone there can help me, > Ralph," (always get a name up front); "Can you put this call to that > person, or should I just dial in again and explain that you couldn't > help me?" > > It's worked for me. > > -- > Lan Barnes [EMAIL PROTECTED] > Linux Guy, SCM Specialist 858-354-0616 > > > -- > [email protected] > http://www.kernel-panic.org/cgi-bin/mailman/listinfo/kplug-list > -- Gossamer Axe [EMAIL PROTECTED] -- [email protected] http://www.kernel-panic.org/cgi-bin/mailman/listinfo/kplug-list
