Christian, Just to make it worse, I was technical support for another product, I spent 8 -10 hours a day answering questions from the dealer channel and after a year I still found situations I did not know the answer to. I was recently in sales and our technical installer could not work out how to isolate one trunk line from the outgoing group.
I looked at the manual (624) and would you believe it is the first programming command to use, told the installer - who advised me -he had tried that and it didn't work, I left a message on KXT help - and I got answers like "are you an idiot - this is basic telephony" - maybe not what I wanted - but they were correct (sort of) - I was dealing with an idiot. But this guy had been programming phone systems for 10 years - thats why I thought he must be right. So, try little simple things first , test that they work the way you expect -gradually try more complicated things, read the user guide from cover to cover and actually try every command, call fwd, phone lock etc - test them. It will soon become easier, or even better - find the local guy (off the list) in your area and pay him to come in and do the differcult stuff - ISDN etc, at least if you do the above you will be spending your companies money wisely. Regards Paul 31/03/03 04:55, Christian Benesch <[EMAIL PROTECTED]> wrote: >In this case, I do apologize, Ross. I didnt assume it would be easy, I >just tried to give an idea what my goals were. And yes the terminology >is the stumbling block. Don't worry I will go all the way, get the >manuals, read read read, play around a bit and hopefully get it to >work... >The mailing list has been very helpful and given me very detailed tips. >I will sit down and try to make sense of them. >Thanks to you all guys, >Christian > > > >On Friday, March 28, 2003, at 04:34 PM, Ross Lindahl wrote: > >> I was not picking on you. I was telling the truth, it takes time. We >> live in an instant gratification society. Everything needs to be done >> now. My older brother is a software computer guru. Whenever I call >> him and ask him a computer related question that I think requires >> just a yes or no answer, his reply would often take 15 minutes. >> Sometimes he would just laugh at me, say RTFM and hang up the phone. >> The parable of the architect was about time as it relates to each of >> us. I had to get my dictionary out and find out what row meant. It >> sounds as though you do have the inclination. Once you understand the >> terminology you are home free. >> >-- > > >_________________________________________________________________ >KX-T Mailing list --- http://kxthelp.com/ >Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
