My equipment: KXTD1232-7, KX-TD191 DISA card, and a TVS125 VM
I was wondering if someone can help me figure out how to have a caller,
who is waiting in a queue on a DISA card, transfer to a general mail
box on the voice mail if they are tired of holding. It seems that the
caller will have to hold endlessly or hang up if the call isn't answered
by the next available agent in the UCD. It would be nice if they can
press a button to leave a message. ...but because they were originally
tranfered to the DISA card (extention 191) by FXD and not FXA, it seems
that a voice mail option is lost after that.. I have spent endless
hours for solutions and haven't come up with anything. I'm stuck. Please
help.. thanks
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