In a message dated 10/13/2004 12:38:16 AM Eastern Standard Time, [EMAIL PROTECTED] writes:
My equipment: KXTD1232-7, KX-TD191 DISA card, and a TVS125 VM I was wondering if someone can help me figure out how to have a caller, who is waiting in a queue on a DISA card, transfer to a general mail box on the voice mail if they are tired of holding. It seems that the caller will have to hold endlessly or hang up if the call isn't answered by the next available agent in the UCD. It would be nice if they can press a button to leave a message. ...but because they were originally tranfered to the DISA card (extention 191) by FXD and not FXA, it seems that a voice mail option is lost after that.. I have spent endless hours for solutions and haven't come up with anything. I'm stuck. Your best bet is to overflow the calls out of the group periodically to a mailbox or custom service. Then record a Message that says if you would like to leave a message press 1 to continue holding press 2. When 2 is pressed you can send them back to the queue. As long as all calls in the queue receive the same treatment the queue stack should be pretty fair to the callers waiting. Traffic can also be a concern, so make sure you have enough ports. We have found that the call holding capabilities in the Panasonic TVS line is terrible. Requiring a caller to press a digit to stay in the que every minute as well as the PBX music on hold constantly cutting in or out.
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