Mike, One way you can do this is to setup a mailbox for the group and in the greeting, tell the caller that all operators are busy and to either press 0 to continue holding for the next operator or to leave a message at the tone.
Then set Operator Coverage as the same extension as the group. Make sure call waiting is on for the group and I usually give multiple GDN buttons to help the group place the first call on hold to get that second caller.? Once the No Answer times out again, if the call was not picked up, the caller goes back to the option to press 0 and ring the groupm again or leave a message for the group. Carmen -----Original Message----- From: Michael Duffy <[EMAIL PROTECTED]> To: [email protected] Sent: Wed, 19 Sep 2007 6:01 pm Subject: KX-T: TVM200 Voicemail and a KXTDA100 Hi All I am having problems setting up a certain menu structure on the voicemail any help would be very much appreciated. I have setup a sales group ext 605 with three extensions in the group 202,203 and 204. I am using a custom menu to access the sales group say 'press' two for sales and so on in the menu. When the call is directed to the sales group 605 all extensions ring which is ok but my problem is as follows when the group is busy I need a message to come on saying something like 'all sales people are busy press 1 to continue to hold or press 2 to leave a message' at the moment when the calls are busy or not answered the mailbox 605 answers the call and gives the option to leave a message only or call the operator. I have tried everything to get this working; I know I was told how to do this at the last training session. Regards Michael _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt ________________________________________________________________________ Email and AIM finally together. You've gotta check out free AOL Mail! - http://mail.aol.com _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
