Michael Look in the icd group settings. Set distribution to UCD not ringing. Now you can work the no ans and busy wherever you want to. UCD and ACD are basically the same thing. Uniform or Auto Call Distribution. You can have whoever in the group (605). You can set the busy, no ans, overflow, you can set time tables per group. Pana has ogm cards that go in the option slot where you can record happy feel good messages that play at whatever interval you set. This ucd stuff in the tda works a whole bunch better than the kxtd ever did. The reason why I am not being specific is there are many ways to do this with the tda and tva. ----- Original Message ----- From: "Michael Duffy" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Wednesday, September 19, 2007 3:01 PM Subject: KX-T: TVM200 Voicemail and a KXTDA100
> Hi All > > > > I am having problems setting up a certain menu structure on the voicemail > any help would be very much appreciated. I have setup a sales group ext > 605 > with three extensions in the group 202,203 and 204. I am using a custom > menu > to access the sales group say 'press' two for sales and so on in the menu. > When the call is directed to the sales group 605 all extensions ring which > is ok but my problem is as follows when the group is busy I need a message > to come on saying something like 'all sales people are busy press 1 to > continue to hold or press 2 to leave a message' at the moment when the > calls > are busy or not answered the mailbox 605 answers the call and gives the > option to leave a message only or call the operator. > > > > I have tried everything to get this working; I know I was told how to do > this at the last training session. > > > > Regards > > > > Michael > > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ > Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
