I can appreciate the intent of strengthening contact with clients.
Obviously, many customers like this approach since it allows them to treat
the voice mail system as a mysterious black box (white box, actually) on the
wall.
As a technically experienced customer, however, this is not something that I
want when I purchase equipment. I've paid for the equipment, paid for the
installation, I want the passwords and I'll take responsibility if I screw
it up. I'm willing to invest a bit of time to learn common functions such
as deleting mailbox passwords, etc.
I guess there simply are different types of customers.
> In fact, I know that for University contracts I work with there is a
> standard clause that all vendors (phones, elevators, etc.)
> must provide all passwords at the time of delivery of systems.
What an excellent idea!
Marc
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