sigh.... Sorry for burning bandwidth but...
bad analogy. do you expect to get the CAD documents for you new car? no,
but you might want to get a service manual. and open source is a
completely different can-o-worms.
if your customers' understand what you are doing up front, then no problem.
disclose the service costs to them in advance - great! Its the little
trick of FORCING them to call the installer for service that I objected too.
Make them come to you and they will hate you. Let them come and they will
love you.
At 08:07 PM 07/24/2001 -0400, Randy Davidson wrote:
>OK then, Microsoft should give me the key to Windows so that I can make any
>changes to the code that I want.
>
>If someone wants the password to 999 on their system, I always oblidge. If
>they screw things up, it costs them for me to fix it. No problem here. But
>most customers are happy to just call up and have me change passwords or
>minor changes over the phone for free. They like it, so why would it seem
>like someone is being cheated to you? If they want to use someone else I
>will gladly go and default the password on box 999 for them for free. But
>if they are being serviced properly and get minor changes like removing
>passwords for free, few go elsewhere. It is called SERVICE. The customers
>LIKE it. What is the problem?
>
>That 4 cents now.
>
>Randy
> ----- Original Message -----
> From: Phil Barrett
> To: [EMAIL PROTECTED] ; [EMAIL PROTECTED]
> Cc: [EMAIL PROTECTED]
> Sent: Tuesday, July 24, 2001 5:12 PM
> Subject: Re: KX-T: 999 & Passwsords
>
>
> when they want changes, charge them. make it clear up front - give them a
>clear schedule of prices. nothing wrong with that. just don't try to lock
>them in.
>
> here's an example, suppose you had a locksmith come to your house and
>rekey a lock but use a key style only he distributes. Then when you wanted
>new keys, you were forced to go to that locksmith? even if he charge
>standard prices, wouldn't you feel "locked in". (ok, so this is contrived
>but you get the idea).
>
> At 09:56 PM 07/23/2001 EDT, [EMAIL PROTECTED] wrote:
> >>>>
>
> Think of this Phil. The customer calls you up and says,"i need you to
>make
> changes on my system, but you cost too much for service, is there any
>way we
> cannot be charged?" I get those calls! So you tell me. We are in the
> "SERVICE" business, that is what we do.
>
> Steve Martin
> <http://www.surfsidesound.com/>Surf Side Sound, Inc.
>
> <<<<
>
>
>
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