> I'd love to offer round-the-clock support, Gerard, but we simply do not have the staff to do this. Between the three of us, we >cover about 12-14 hours 5 days a week (given timezones); we'd need to more than double our staff to realistically cover al 168 >hours. Much agreed, I think we need more full timers to offer a higher level of support.
On Wed, Feb 4, 2015 at 12:30 PM, Marc A. Pelletier <[email protected]> wrote: > On 15-02-04 03:13 PM, Gerard Meijssen wrote: > >> part of the problem is that staffing does not consider 24*7*7 support >> > > I'd love to offer round-the-clock support, Gerard, but we simply do not > have the staff to do this. Between the three of us, we cover about 12-14 > hours 5 days a week (given timezones); we'd need to more than double our > staff to realistically cover al 168 hours. > > -- Marc > > > > _______________________________________________ > Labs-l mailing list > [email protected] > https://lists.wikimedia.org/mailman/listinfo/labs-l >
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