Well said Gerard! Unfortunately, this is not a labs only problem. The entire Tech Ops team has the same problem. The latest quarterly report is not pretty.[1] Slide 12 gives the reasons why Ops is so far behind.[2] Essentially, not enough people for too many projects.
Bryan [1] https://meta.wikimedia.org/wiki/WMF_Metrics_and_activities_meetings/Quarterly_reviews/Tech_Ops/January_2015 [2] https://upload.wikimedia.org/wikipedia/commons/thumb/a/a6/WMF_TechOps_Q2_2014-15_Quarterly_Review.pdf/page12-800px-WMF_TechOps_Q2_2014-15_Quarterly_Review.pdf.jpg On Wed, Feb 4, 2015 at 3:35 PM, Gerard Meijssen <[email protected]> wrote: > Hoi, > Marc it is not you who are to blame. It is WMF, it is the chapters. As I > have indicated quite often, I think Labs staff does its utmost but is > understaffed and underresourced. > Thanks, > Gerard > > On 4 February 2015 at 21:30, Marc A. Pelletier <[email protected]> wrote: > >> On 15-02-04 03:13 PM, Gerard Meijssen wrote: >> >>> part of the problem is that staffing does not consider 24*7*7 support >>> >> >> I'd love to offer round-the-clock support, Gerard, but we simply do not >> have the staff to do this. Between the three of us, we cover about 12-14 >> hours 5 days a week (given timezones); we'd need to more than double our >> staff to realistically cover al 168 hours. >> >> -- Marc >> >> >> >> _______________________________________________ >> Labs-l mailing list >> [email protected] >> https://lists.wikimedia.org/mailman/listinfo/labs-l >> > > > _______________________________________________ > Labs-l mailing list > [email protected] > https://lists.wikimedia.org/mailman/listinfo/labs-l > >
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