On 15-02-04 03:13 PM, Gerard Meijssen wrote:
part of the problem is that staffing does not consider 24*7*7 support

I'd love to offer round-the-clock support, Gerard, but we simply do not have the staff to do this. Between the three of us, we cover about 12-14 hours 5 days a week (given timezones); we'd need to more than double our staff to realistically cover al 168 hours.

-- Marc


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