----- Original Message -----
> Date: Thu, 10 Jul 2003 16:42:00 +1000 (EST)
> From: Ruth Budge= <[EMAIL PROTECTED]>
>
.........It also means that, unless authorised, one partner is
> not allowed to discuss an account (such as the phone bill) if the account
> is in the name of the other partner...or advise change of address etc.
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Exactly the same happens here in UK regarding utility bills; bank accounts,
etc. And in the work I do, you wouldn'y believe the number of people trying
to place orders on their mother's/father's/partner's accounts with someone
else's credit/debit card without authorisation!
The classic case was a woman who's husband worked the North Sea oil rigs -
she was placing an order and trying to pay with his credit card; but as he
wasn't
there to give verbal authorisation that she could use his card, I couldn't
accept
the order - what she said to me is unprintable! Wouldn't you have thought
he
would have arranged a 2nd card in her name?
We give all our home shopping customers their own unique customer reference
number to use when they call in with orders and enquiries about their
account.
Now the Data Protection Act is in force, we are not allowed to give out any
info about a customer's account, even if is the account holder on the line,
without this number. Orders we can still do with a few security checks -
dob,
first name, address check & tel no. - but not account balances, etc.
Quite often at the end of my shift, I really wonder about the great British
public!
It's a lovely sunny Sunday morning, and I have the day at home for a change.
Regards, Ann McClean
in Llanmerewig, Mid-Wales, U.K.
[EMAIL PROTECTED]
[EMAIL PROTECTED]
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It's OK to be confused at the end of each day as long as the level
of confusion in the evening is higher than it was in the morning!
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