Hey Jeroen. On 30 November 2011 04:17, Jeroen Vermeulen <j...@canonical.com> wrote:
> The tweak > --------- > Would anyone mind if I stuck some kind of “join us on IRC, we're here to > help!” somewhere near the top of the help.launchpad.net page? Not at all; great idea. > We currently have this near the bottom, somewhere under Other Stuff: > > * Contact us: #launchpad and #launchpad-dev on Freenode, <...> > > Why do I even ask? Because it will mean spending more time on IRC > explaining things that users could, in theory, be finding out for > themselves. In the long run though it may also mean more users helping each > other out on the channel, more feedback, and more fun. Relatively few people end up at the help wiki, so there'll remain a chunk of people who don't see that. According to our PageHits page [1], not that many help wiki visits are to the front page. > The reminder > ------------ > > Notice how we tell people to find us on IRC without even mentioning IRC? > That's pretty cryptic. They'll think #launchpad is a Twitter tag or > something. It's easy to forget that the stuff we do all day isn't obvious > to everyone! Interesting you should mention that #launchpad not looks like a hashtag. > There's a bit about mailing lists as well, slightly clearer, but I for one > would have missed that. I find the eye starts skipping text when it finds > things that don't make sense. > > And that, by the way, is why I did not start this message with "tl;dr:". The new user experience needs fixing. We have a Product team road-map for guerilla-style projects we plan to complete over the next few months, without having a feature in place. The new user experience is one of them. When someone registers for Launchpad we should have a video, or something that's equally as effortless for the new user, that says what to do next and how to get help. Thanks for raising this. -- Matthew Revell Launchpad Product Manager Canonical https://launchpad.net/~matthew.revell _______________________________________________ Mailing list: https://launchpad.net/~launchpad-dev Post to : launchpad-dev@lists.launchpad.net Unsubscribe : https://launchpad.net/~launchpad-dev More help : https://help.launchpad.net/ListHelp
