On 2011-11-30 21:03, Matthew Revell wrote:
Would anyone mind if I stuck some kind of “join us on IRC, we're here to
help!” somewhere near the top of the help.launchpad.net page?
Not at all; great idea.
Done. Please have a look & correct anything you need to.
(And to reinforce my reminder, I noticed that the link to our mailing
list did not mention email either).
Relatively few people end up at the help wiki, so there'll remain a
chunk of people who don't see that. According to our PageHits page
[1], not that many help wiki visits are to the front page.
It'd be a shame for users not to find our contact information.
Breaking through the impersonal application UI can work miracles for net
usability. People get things done, and even better, they don't lose
motivation because they have an option for when they get stuck.
For comparison: a friend is being impersonated on Facebook, and I tried
to help. Facebook's documentation was full of effective, well-explained
procedures. None of them worked. It wasn't clear why. There was no
next step. Everybody would win if I could only talk to the developers
or report a bug!
Jeroen
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