Dear Andrew,

> I believe that we should be very forgiving when members make mistakes in 
> the context of their callings.  After all, we're fallible, sometimes we're

> spread thin, and we don't always have great training.

No problem with that at all. I just stated that more complete bug-reports
tend to get attention sooner.

> [snip]
>
> My experience using MLS and working with support has led me to believe
that 
> there is some gross incompetence going on somewhere.  I think that the 
> system is very poorly designed, and easily-reproducible (and
easily-fixable) 
> bugs that I first reported a year and a half ago are still irritating me.

> I don't think any of your suggestions are relevant for MLS, since even 
> detailed bug reports are completely ignored.
>
> Anyway, I guess my point is that the problem is unfixable and bug reports 
> are useless. It sounds really pessimistic, but after almost a year of 
> optimism, I think it's only realistic.

Maybe I've learned that patience knows no time-limit ;). We cannot see what 
the development team is really doing so to say that something is gross 
incompentence without a clear picture of what is really going on seems to
me a bit far fetched. But anyway, I hope you can hang in there a little
longer
and stay optimistic regardless of your perception.

Kind regards,
Manfred Riem
[EMAIL PROTECTED]
http://www.manorrock.org/

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