Sherry, I can read as well as ever, there are NO install.log file unless it's hidden undersomething else. Maybe there has to be said file but I'm telling you there isn't one there. Perhaps it got corrupted when I updated Legacy. At the very bottom is the following files: Unwise and just above that are two files, uninstall Legacy 6.0 and uninstall Legacy 7.0. Clicking on either 6.0 or 7.0 uninstall files givew me exacthly the same thing. "could not open Install.log file" When trying to do something in Legacy, I get runtime error 5. Phil
________________________________ From: Sherry/Support <she...@legacyfamilytree.com> To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 9:59:18 AM Subject: RE: [LegacyUG] Run Time Error "5" Did you delete the files as specified and reinstall Legacy? There *has* to be an install.log file in the c:\Legacy folder if the installation completed. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. --------Original Message------------- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 8:33 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error "5" That's all well and good Sherry, except I've tried that several times. I have no install.log file. Repeat: no install.log file. Phil ________________________________________ From: Sherry/Support <she...@legacyfamilytree.com> To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 8:03:04 AM Subject: RE: [LegacyUG] Run Time Error "5" For the uninstall problem: With Legacy closed, go to the c:\Legacy folder on your hard drive. Delete the install.log file. Then go to the c:\Legacy\Backup folder and delete any files there with the word "install" in the file name. Reinstall Legacy with the latest build from our website and you should have no problem uninstalling. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
