Charles, I have been in touch with Phil off-list regarding his problem. May I make it clear, to those who do not know, that the Legacy files (or those of any other program for that matter) should not be deleted without either a) uninstalling first, or b) manually changing the Registry entries.
Ron Ferguson _____________________________________________________________________ *New Tutorial* Using the GIMP Mask http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _____________________________________________________________________ ________________________________ > From: c.bras...@xtra.co.nz > To: LegacyUserGroup@legacyfamilytree.com > Subject: RE: [LegacyUG] Run Time Error "5" > Date: Fri, 13 Mar 2009 14:38:06 +1300 > > > > > > > > > > > > > > > > > > > > > > > > Phil, > > > > I was a bit distressed after 8 days with > no install file also. > > > > Are you using Vista SP1? > > > > I guess you have tried updating Legacy. Did > you get error; ‘file “apdproxy.exe” cannot open because “ConnAPI.DLL” > not found’ which I was getting at the time. > > > > I have no idea what they are but they seem > to be connected to Windows Installer or the download procedure. > > > > My thinking was; that if the new version > was interrogating the system before installing and finding it lacking then I > would remove any sign of Legacy and start afresh. > > > > Which worked. > > > > > > > > > > Charles , Invercargill > > > > Researching; Bernsee, Vangioni, Narbey, Schollum > > > > > > > > > > > > > ________________________________ > > > > > > From: > k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of > PHILLIP O HUSBAND > > Sent: 13 March 2009 9:15 a.m. > > To: LegacyUserGroup@legacyfamilytree.com > > Subject: Re: [LegacyUG] Run Time > Error "5" > > > > > > > > > > > > > > Sherry > > > > > > > > on my desktop, the one I'm having this problem with, I find > the Indiv.usr file. The next file is iSearch and it's a USR file also. > There is no I for Install nor is there an Install or Install.log shown. > > > > > > > > I looked at my laptop which has Legacy on and it's been > updated though no data entry since updating and yes there is and Install. > > > > > > > > Phil > > > > > > > > > > > > > > > ________________________________ > > > > > > From: > Sherry/Support > > To: LegacyUserGroup@legacyfamilytree.com > > Sent: Thursday, March 12, 2009 > 12:45:00 PM > > Subject: RE: [LegacyUG] Run Time > Error "5" > > > > The file name starts with "I" - it's *Install* . log and will be > between > > Indiv.usr and Interview.usr (if you have accessed those two reports) and no > > way near the Unwise or Uninstall files. > > > > Thanks for using Legacy. > > > > Sherry > > Customer Support > > Millennia Corporation > > supp...@legacyfamilytree.com > > http://www.LegacyFamilyTree.com > > > > We are changing the world of genealogy! > > > > When replying to this message, please include all previous correspondence. > > Thanks. > > > > > > --------Original Message------------- > > > > From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] > On Behalf > > Of PHILLIP O HUSBAND > > Sent: Thursday, March 12, 2009 12:36 PM > > To: LegacyUserGroup@legacyfamilytree.com > > Subject: Re: [LegacyUG] Run Time Error "5" > > > > Sherry, I can read as well as ever, there are NO install.log file unless > > it's hidden under something else. Maybe there has to be said file but I'm > > telling you there isn't one there. Perhaps it got corrupted when I updated > > Legacy. > > At the very bottom is the following files: Unwise and just above that are > > two files, uninstall Legacy 6.0 and uninstall Legacy 7.0. Clicking on > > either 6.0 or 7.0 uninstall files givew me exacthly the same thing. > "could > > not open Install.log file" When trying to do something in Legacy, I > get > > runtime error 5. > > Phil > > > > ________________________________________ > > From: Sherry/Support > > To: LegacyUserGroup@legacyfamilytree.com > > Sent: Thursday, March 12, 2009 9:59:18 AM > > Subject: RE: [LegacyUG] Run Time Error "5" > > > > Did you delete the files as specified and reinstall Legacy? > > > > There *has* to be an install.log file in the c:\Legacy folder if the > > installation completed. > > > > Thanks for using Legacy. > > > > Sherry > > Customer Support > > Millennia Corporation > > supp...@legacyfamilytree.com > > http://www.LegacyFamilyTree.com > > > > We are changing the world of genealogy! > > > > When replying to this message, please include all previous correspondence. > > Thanks. > > > > > > --------Original Message------------- > > > > From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] > On Behalf > > Of PHILLIP O HUSBAND > > Sent: Thursday, March 12, 2009 8:33 AM > > To: LegacyUserGroup@legacyfamilytree.com > > Subject: Re: [LegacyUG] Run Time Error "5" > > > > That's all well and good Sherry, except I've tried that several times. I > > have no install.log file. Repeat: no install.log file. > > Phil > > > > ________________________________________ > > From: Sherry/Support > > To: LegacyUserGroup@legacyfamilytree.com > > Sent: Thursday, March 12, 2009 8:03:04 AM > > Subject: RE: [LegacyUG] Run Time Error "5" > > > > For the uninstall problem: > > > > With Legacy closed, go to the c:\Legacy folder on your hard drive. Delete > > the install.log file. Then go to the c:\Legacy\Backup folder and delete > any > > files there with the word "install" in the file name. > > > > Reinstall Legacy with the latest build from our website and you should have > > no problem uninstalling. > > > > > > Thanks for using Legacy. > > > > Sherry > > Customer Support > > Millennia Corporation > > supp...@legacyfamilytree.com > > http://www.LegacyFamilyTree.com > > > > We are changing the world of genealogy! > > > > When replying to this message, please include all previous correspondence. > > Thanks. > > _________________________________________________________________ 25GB of FREE Online Storage – Find out more http://clk.atdmt.com/UKM/go/134665320/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
