Charles those files are associated with Photoshop, version 6 in particular I
think.
Colin.
----- Original Message -----
From: Charles.Brasell
To: LegacyUserGroup@legacyfamilytree.com
Sent: Friday, March 13, 2009 11:38 AM
Subject: RE: [LegacyUG] Run Time Error "5"
Phil,
I was a bit distressed after 8 days with no install file also.
Are you using Vista SP1?
I guess you have tried updating Legacy. Did you get error; 'file
"apdproxy.exe" cannot open because "ConnAPI.DLL" not found' which I was
getting at the time.
I have no idea what they are but they seem to be connected to Windows
Installer or the download procedure.
My thinking was; that if the new version was interrogating the system before
installing and finding it lacking then I would remove any sign of Legacy and
start afresh.
Which worked.
Charles , Invercargill
Researching; Bernsee, Vangioni, Narbey, Schollum
From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf
Of PHILLIP O HUSBAND
Sent: 13 March 2009 9:15 a.m.
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Run Time Error "5"
Sherry
on my desktop, the one I'm having this problem with, I find the Indiv.usr
file. The next file is iSearch and it's a USR file also. There is no I for
Install nor is there an Install or Install.log shown.
I looked at my laptop which has Legacy on and it's been updated though no
data entry since updating and yes there is and Install.
Phil
From: Sherry/Support <she...@legacyfamilytree.com>
To: LegacyUserGroup@legacyfamilytree.com
Sent: Thursday, March 12, 2009 12:45:00 PM
Subject: RE: [LegacyUG] Run Time Error "5"
The file name starts with "I" - it's *Install* . log and will be between
Indiv.usr and Interview.usr (if you have accessed those two reports) and no
way near the Unwise or Uninstall files.
Thanks for using Legacy.
Sherry
Customer Support
Millennia Corporation
supp...@legacyfamilytree.com
http://www.LegacyFamilyTree.com
We are changing the world of genealogy!
When replying to this message, please include all previous correspondence.
Thanks.
--------Original Message-------------
From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf
Of PHILLIP O HUSBAND
Sent: Thursday, March 12, 2009 12:36 PM
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Run Time Error "5"
Sherry, I can read as well as ever, there are NO install.log file unless
it's hidden under something else. Maybe there has to be said file but I'm
telling you there isn't one there. Perhaps it got corrupted when I updated
Legacy.
At the very bottom is the following files: Unwise and just above that are
two files, uninstall Legacy 6.0 and uninstall Legacy 7.0. Clicking on
either 6.0 or 7.0 uninstall files givew me exacthly the same thing. "could
not open Install.log file" When trying to do something in Legacy, I get
runtime error 5.
Phil
________________________________________
From: Sherry/Support <she...@legacyfamilytree.com>
To: LegacyUserGroup@legacyfamilytree.com
Sent: Thursday, March 12, 2009 9:59:18 AM
Subject: RE: [LegacyUG] Run Time Error "5"
Did you delete the files as specified and reinstall Legacy?
There *has* to be an install.log file in the c:\Legacy folder if the
installation completed.
Thanks for using Legacy.
Sherry
Customer Support
Millennia Corporation
supp...@legacyfamilytree.com
http://www.LegacyFamilyTree.com
We are changing the world of genealogy!
When replying to this message, please include all previous correspondence.
Thanks.
--------Original Message-------------
From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf
Of PHILLIP O HUSBAND
Sent: Thursday, March 12, 2009 8:33 AM
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Run Time Error "5"
That's all well and good Sherry, except I've tried that several times. I
have no install.log file. Repeat: no install.log file.
Phil
________________________________________
From: Sherry/Support <she...@legacyfamilytree.com>
To: LegacyUserGroup@legacyfamilytree.com
Sent: Thursday, March 12, 2009 8:03:04 AM
Subject: RE: [LegacyUG] Run Time Error "5"
For the uninstall problem:
With Legacy closed, go to the c:\Legacy folder on your hard drive. Delete
the install.log file. Then go to the c:\Legacy\Backup folder and delete any
files there with the word "install" in the file name.
Reinstall Legacy with the latest build from our website and you should have
no problem uninstalling.
Thanks for using Legacy.
Sherry
Customer Support
Millennia Corporation
supp...@legacyfamilytree.com
http://www.LegacyFamilyTree.com
We are changing the world of genealogy!
When replying to this message, please include all previous correspondence.
Thanks.
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