I'm done with this thread, but just please permit me to say one additional thing. When I posted about this problem, I was never acknowledged. If it was discussed later, SORRY, I'm human and missed that - probably when I was off for a while trying to figure out how to get back on.
Very simply, if there is a problem that Legacy can't resolve, due to third-party or something, then, as someone said, it is in their interests to either push to get it fixed by the third-party, or let the new prospective user know right up front in the welcoming email, what they might have to do if their clicking on the link doesn't work. What kind of customer service is that, anyway? But that being said, Legacy does have a great product and I recognize that. I just wish they were a bit better with customer service issues. Enough from me, And why are some of you so grumpy and think you have all the answers? --Jerry On 01/22/2011 02:44 PM, Kay Fordham wrote: > Jerry, I tried resubscribing. I received a message confirming it but did not > receive any messages. Copying and pasting the entire URL did not work for me > either. Legacy promptly did something to get it straigtened out and I > greatly appreciate this. Gene, I agree with your response. > > Kay > > ----- Original Message ----- > From: "Gene Young"<[email protected]> > To:<[email protected]> > Sent: Saturday, January 22, 2011 11:34 AM > Subject: Re: [LegacyUG] When will I start getting mail from LUG > > > On 1/22/2011 12:46 PM, Jerry wrote: >> I absolutely agree the Legacy needs to fix the problem. But what does >> the new user have to lose by COPYING and PASTING the entire URL to their >> browser? That's what you should be telling them. Then if that doesn't >> work (which it did for me THREE TIMES!), they can contact Legacy. >> >> But don't just give them instructions on this list. THEY ARE NOT >> GETTING THESE MESSAGES. Send them a cc or direct note. >> >> Why is it the someone always has to have the last word? But I guess >> that includes me. I'll shut up now after PROVING what the problem is, >> I'm happy. >> >> Jerry > > Jerry, > > This problem has been hashed and re-hashed ad infinitum and ground into > dust. (Read the Archives.) The problem is with the mail service that > Millenia uses. Millenia can not fix it, the mail service must, and they > haven't. This is a free mailing list and we really haven't any right to > DEMAND that Millenia do anything. They do a very good job as it is and > I for one am grateful for what they DO provide. > -- Regards, Jerry in Michigan Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
