I absolutely agree the Legacy needs to fix the problem. But what does the new user have to lose by COPYING and PASTING the entire URL to their browser? That's what you should be telling them. Then if that doesn't work (which it did for me THREE TIMES!), they can contact Legacy.
But don't just give them instructions on this list. THEY ARE NOT GETTING THESE MESSAGES. Send them a cc or direct note. Why is it the someone always has to have the last word? But I guess that includes me. I'll shut up now after PROVING what the problem is, I'm happy. Jerry On 01/22/2011 12:37 PM, Ron Ferguson wrote: > Ward > > I think you are correct in saying that with the problem which you describe, > like the one I had, needs Legacy to help. The only way I got connected was > to ask Legacy to do it for me. However, as I suggested to Lloyd in an > off-list post, I think that one should check out the junk files and ensure > that one's ISP is not blocking the post before taking that action. > > Ron Ferguson > http://www.fergys.co.uk/ > > ----Original Message----- > From: Ward Walker > Sent: Saturday, January 22, 2011 5:10 PM > To: [email protected] > Cc: Lloyd Hite > Subject: Re: [LegacyUG] When will I start getting mail from LUG > > Jerry's experience is different from mine. Like Lloyd, whenever I try to > re-subscribe, the link works and I get a confirmation e-mail in response. > (Last time I tried it, I noticed that the visual text of the link still had > a space in it, but the underlying hyperlink did not have the offending > space.) > > My problem the last 3 times, at least, is that even after the confirmation, > I did not receive list e-mails. My only remedy was to contact Legacy > Support. > > Jerry's experiment is interesting. He can post to the list but not receive, > even after a 404 error and thus not even making it as far as the > confirmation step. I did not try posting, while in the confirmed but > non-receiving state. Ron, you indicate that you did attempt this, without > success. It sounds backwards. Maybe there are three or four different states > one can get into, not just two? > > In any case, if someone is not receiving list mail after receiving the > confirmation, and whether or not they can successfully post to the list, I > think the solution is to contact Support. Pasting and re-submitting the > original URL subscription request will not help. I've tried. > > Legacy Support have told me that they are aware of the problem. Apparently > they haven't found a fix yet. > > Ward > > ----- Original Message ----- > From: "Ron Ferguson"<[email protected]> > To:<[email protected]> > Cc:<[email protected]> > Sent: Saturday, January 22, 2011 10:57 AM > Subject: Re: [LegacyUG] When will I start getting mail from LUG > > > Jerry, > > I did not miss your post, but I do not believe that to be Lloyds problem. > Firstly the problem with the URL is that it sometimes contains a space, > which means it cannot be read - correction is to remove the space. > > I also was unable to subscribe some time ago, but I could neither write nor > receive. Lloyd can write, hence my belief that the problem is different. > > Ron Ferguson > http://www.fergys.co.uk/ > > -----Original Message----- > From: Jerry > Sent: Saturday, January 22, 2011 3:39 PM > To: [email protected] > Cc: Ron Ferguson ; [email protected] > Subject: Re: [LegacyUG] When will I start getting mail from LUG > > Ron, I guess you missed my post the other day. I'm sure Lloyd is not > fully subscribed to the LUG list because there is a bug, at least > sometimes. I had exactly the same problem, but no one is listening. > > Here is the problem: When a new user attempts to click on the welcoming > email from Legacy, he/she gets a 404 not found error on the Internet. > The reason is because the entire URL hyperlink address is not being > picked up when a person clicks on the link. > > I have written to a number of persons directly and asked them to do the > following: Copy and paste the entire hyperlink from the Legacy > welcoming email into their Internet browser. This will get them fully > subscribed and it is what I have had to do twice now when I changed > email addresses. It is a re-occurring bug and should be fixed by Legacy. > > Lloyd, if you get in ok by COPYING AND PASTING the URL address, will you > please write to the list and let us know? > > Jerry in Michigan > > This is a bug and should be fixed by Legacy. It is happening quite often. > > On 01/22/2011 04:46 AM, Ron Ferguson wrote: >> Lloyd, >> >> You are clearly subscribed as shown by the fact that you can submit >> posts.. >> Have you checked your Junk folder and your email client settings. >> >> Ron Ferguson >> http://www.fergys.co.uk/ >> >> -----Original Message----- >> From: Lloyd Hite >> Sent: Saturday, January 22, 2011 9:38 AM >> To: [email protected] >> Subject: [LegacyUG] When will I start getting mail from LUG >> >> Hello List, >> Yesterday I subscribed to the LUG list, got my confirmation that I >> was subbed, but so far have not received any mail from LUG. >> >> Lloyd > > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages after Nov. 21 2009: > > http://www.mail-archive.com/[email protected]/ > > Archived messages from old mail server - before Nov. 21 2009: > > http://www.mail-archive.com/[email protected]/ > > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > -- Regards, Jerry in Michigan Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
