It appears Alan has already contacted support about this issue. It's something that we need to work with the programmers on. There's nothing a user can do to prevent or resolve this issue so it's best to contact Support directly.
It's actually pretty rare to see this problem.... Sincerely, Sherry Technical Support Legacy Family Tree On Sun, Sep 4, 2011 at 1:02 AM, Ron Ferguson <[email protected]> wrote: > Sherry, > > I am happy to accept the need for work/discussion to be carried out > off-list. However, when something is reported which involves the loss of > data, I feel it is important that we know the cause and/or how to avoid the > problem. The implication from your response is that since it is not due to > the o/s, it can happen to anyone, this is of considerable concern, at least > to me. > > I would ask, therefore that the outcome of the work be disclosed to LUG > readers. > > Ron Ferguson > http://www.ferguson.co.uk/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

