Jill,
Sorry - I missed the Error 3204 in your subject line. First try emptying the c:\Legacy\Temp folder. If that doesn't resolve the issue, please contact Support using the Problem Report from under the Help Center menu on our website. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Dec 2, 2011 at 6:46 AM, Sherry/Support <[email protected]> wrote: > First of all, the file problem is with *INSTALL.LOG*, not "Uninstall.Log" > > > WIth Legacy closed, go to the c:\Legacy folder, delete the INSTALL.LOG > file. Then go to the c:\Legacy\Baclup folder and delete any files > there with the word "Install" in the file name. > > Reinstall Legacy with the latest build from our website and that will > recreate a new Install.log file so the program can be properly > uninstalled. > > Make sure all programs, including the security software, is shut down > when uninstalling. > > The solutions to Error 75 is on the Legacy website > www.LegacyFamilyTree.com > Help Center > Technical Support > Solutions > by Error Number. There are several possibilities, depending on the > operating system. > > Sincerely, > Sherry > Technical Support > Legacy Family Tree > > > > On Fri, Dec 2, 2011 at 2:53 AM, Alan Pereira <[email protected]> > wrote: >> Jill, >> I have had a similar problem, not with Legacy, where I could not uninstall >> software. >> >> >><snip> >> Alan Pereira Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
