I also have this problem the solution shown is to add the latest download which I have done and I still have the problem. jem
----- Original Message ----- From: "Sherry/Support" <[email protected]> To: [email protected] Sent: Saturday, January 14, 2012 9:19:01 AM Subject: Re: [LegacyUG] New Person Entry Error The solution to this error is on the Legacy website at www.LegacyFamilyTree.com > Help Center > Technical Support > Solutions by Error Number. You can also access it by clicking on the Online Troubleshooting Support link in the Support section of the Legacy Home tab in Legacy. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Jan 14, 2012 at 6:42 AM, RUNION ROBERT <[email protected]> wrote: > > Need some help in how to handle an error. When I am attempting to 'Add A New > Person' I'm encountering an error which reads: ' ...Error getting next > deleted RIN. Error 3021: No current record. Would you like to TRY IT AGAIN. > Responses available YES, NO, QUIT…'. It seems to also affect entering a new > marriage on occasion. > > None of the responses seem to work very well. Clicking on YES continues to > TRY AGAIN and again and again and again , so it not useable. NO sometimes > allows me to enter a new person immediately and at other time it will permit > me to enter a new person after a lengthy search. Quit closes out Legacy > altogether. > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
