Bjorn, What negative effect is this having on Millennia's goodwill/reputation? Their software for the most part is excellent. I don't get my knickers in a knot over how their list server works, because I don't really care. You really are the only one that has spent more time complaining about the list server "issue" than you have asking or responding to legitimate questions on the list. It was your decision to use Opera for your email. I really do not see a need for Millennia to start changing how their email is handled in order to accommodate you.
Ron Bernier -----Original Message----- From: Bjørn K Nilssen [mailto:[email protected]] Sent: Thursday, February 23, 2012 11:44 AM To: [email protected] Subject: Re: [LegacyUG] We just upgraded our mail server På Thu, 23 Feb 2012 16:59:29 +0100, skrev Sherry/Support <[email protected]>: > Some people are complaining that the messages aren't threaded > correctly in their email program. And many people have given up complaining, because afaik it has been like this since 2009, with no fix. @David There are certain rules/standards for email and mailing lists. There are several standard header fields in every email, like 'Subject', 'From', 'To' etc. One of these fields is 'Message-Id', which is supposed to never change in the lifetime of the email, because it is what uniquely identifies that particular email. When someone reply to an email a new field is added to the reply: 'In-Reply-To: TheOriginalMessage-Id' This is what makes it possible to show a thread, and without this the best you can do is to show the mails sorted alphabetically or chronologically. On this list that Message-Id is changed all the time. When you write an email to the list your email already have a unique Message-Id, which should not be changed. When that email is distributed via the list there is a new Message-Id, hence when you reply to that mail it will not be possible to know to what message you replied, because the Message-Ids are not unique. Real threading is not the same as sorting, which many people seem to believe. Another standard header field is List-Id, which should uniquely identify the mail as belonging to a certain mailing list. Like Message-Id it should never change. All mail sent to/from the list should use the same List-Id value. Unfortunately every single mail sent from this lists listserver have a new List-Id-value. At the same time there is a non-standard list identifier header field called X-mailing-list, which is used correctly on this list - ie it is a unique value. But unfortunately this doesn't help much when some email clients expect mailing lists to follow the standards, like Opera mail does. Every single mail gets sorted into a new mailing list, with one single mail there, because the same List-Id will never be used again. And all those "lists" have to be deleted one by one. I've been off this list for a while, waiting for the announced upgrade, to see if it would help. It didn't make any difference at all :( What makes this so frustrating is that there are many free listservers available around, which makes it difficult to understand why Millennia keeps on using this malfunctioning listserver year after year, even when they know that it causes a lot of problems. And that they don't understand the negative effect this has on their goodwill/reputation. I can understand that some bugs can be hard to track down, and that some suggestions are not followed-up. But there really is no excuse for letting this list run for several years with well known 'bugs', when there are many good, and even free, alternatives that would fix the problems immediately. Many lists that I'm subscribing to have moved to yahoogroups or Googlegroups, which both works very well. And there are virtually no spam on them, as some people seems to believe. > > Sincerely, > Sherry > Technical Support > Legacy Family Tree > > > On Thu, Feb 23, 2012 at 7:53 AM, David C Abernathy < > [email protected]> wrote: > >> Bjorn, >> I have seen you complain about this several times, but have NOT found >> what you are talking about. >> What are these "Message-Id and List-Id fields" and how are they displayed? >> >> I am using Outlook 2007 and Windows Live Mail, what program are you >> using to read your mail? >> >> Thanks, >> David C Abernathy >> > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > -- Bjørn K Nilssen - [email protected] - 3D and panoramas Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
