On 2012/04/24 22:04, Ray Rhoads wrote: > I have the Deluxe version of Legacy 7 but for the last 4 or 5 upgrades I have > not been able to download from the home tab. When I go to the web site it > tells > me to download from there and use the code legacy7 and if I have the deluxe > edition use my customer number. In addition to not downloading from the home > tab > it never asks for the code or gives me a place to enter the customer number. > When I check General Information under the Help tab it says Deluxe Version > 7.5.0.185.
This all sounds fairly normal, apart from not being able to download from the Legacy Home tab. When you install over the top of an existing version, there is no reason to enter your customer number, neither is there any need to enter a password. If you need to enter the customer number, then it will be asked for during installation. Since you have previously installed, the number is already there. > The reason for writing in addition to the above each time I have downloaded a > version I get a message saying it may not have installed properly. Other than > not being able to download from the home tab everything else seems to work. I get this sometimes. I think it's a Windows/7 thing. Just tell Windows that it installed perfectly and forget it. -- Regards, Mike Fry Johannesburg Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
